No products in the cart.
Shop all products
Shipping & Delivery
1. Do you deliver outside Malaysia?
Yes, Dale & Cecil Malaysia provides international shipping to selected countries.
International delivery availability depends on the destination country, courier service availability, and applicable shipping regulations.
Customers are responsible for ensuring that the purchased products are allowed to be imported into their destination country.
Dale & Cecil Malaysia is not responsible for customs restrictions, import duties, taxes, clearance fees, or any additional charges imposed by the destination country.
2. How much is delivery?
Delivery fees are calculated based on:
- Delivery destination;
- Parcel weight;
- Shipping method selected.
A RM10 shipping deduction will be applied for orders amounting to RM400 and above.
3. When will my order be processed?
We accept online orders 24 hours a day, 7 days a week.
Orders are processed according to the following schedule:
- Orders placed before 11:00 AM on Monday to Friday will be processed on the same working day.
- Orders placed after 11:00 AM from Monday to Thursday will be processed on the following working day.
- Orders placed after 11:00 AM on Friday, weekends, or public holidays will be processed on the next working day.
Once your order has been shipped, a tracking number will be provided via email or notification.
Please allow up to 24 hours for tracking information to appear in the courier system.
4. How long does delivery take?
Delivery time depends on the delivery destination and courier service.
Malaysia Orders
Delivery usually takes approximately 2–5 working days after order processing.
International Orders
Delivery timelines may vary depending on the destination country, courier availability, customs procedures, and other factors beyond Dale & Cecil Malaysia’s control.
Please note that delivery may be affected by:
- Customs clearance procedures;
- Courier operations;
- Public holidays;
- Weather conditions;
- Unforeseen circumstances.
Dale & Cecil Malaysia is not responsible for delays caused by courier companies, customs authorities, or circumstances beyond our control.
5. Will I receive a tracking number?
Yes.
Once your order has been shipped, a tracking number will be provided through email or notification.
Please allow up to 24 hours for tracking details to be updated in the courier system.
For delivery enquiries, please contact:
Email: [email protected]
Contact: +60 16 701 9939
6. Are international customers responsible for customs charges?
Yes.
International customers are responsible for all charges imposed by the destination country, including:
- Import duties;
- Taxes;
- Customs clearance fees;
- Any other related charges.
Customers are advised to check their country’s import regulations before placing an order.
Dale & Cecil Malaysia does not guarantee customs approval or clearance of international shipments.
Returns & Exchanges
1. What is your return and exchange policy?
Dale & Cecil Malaysia does not accept product returns.
All products sold are non-refundable.
Exchanges are only allowed within 3 working days after receiving your order under the following circumstances:
- Wrong product received; or
- Product received is damaged upon delivery (Malaysia domestic orders only).
Exchange requests must be submitted by contacting:
Email: [email protected]
Customers must provide:
- Order number;
- Order receiving date;
- Product name;
- Reason for exchange request;
- Product condition;
- Photo of expiry date;
- Photo/video evidence of incorrect or damaged product.
Products must be:
- Unopened;
- Unused;
- In original packaging;
- With at least 6 months expiry remaining.
Dale & Cecil Malaysia reserves the right to reject any exchange request that does not meet the requirements.
2. What products cannot be exchanged?
Exchange requests will not be accepted for:
- Change of mind;
- Incorrect product selection;
- Taste preference;
- Products opened or used;
- Products without original packaging;
- Products with insufficient expiry period;
- Failure to check product ingredients, nutritional information, or suitability before purchase.
For international orders, customers acknowledge and accept that shipping is undertaken at their own risk.
Dale & Cecil Malaysia does not provide returns, refunds, exchanges, or compensation for:
- Damage during international transit;
- Lost parcels;
- Courier delays;
- Customs rejection;
- Import restrictions;
- Any other issues occurring during international shipping.
3. How can I request an exchange?
Step 1
Contact Dale & Cecil Malaysia Customer Service within 3 working days after receiving your order.
Please provide:
- Order number;
- Order receiving date;
- Product name;
- Reason for exchange request;
- Product condition;
- Photo of expiry date;
- Photo/video evidence.
Step 2
Our customer service team will review your request within 3 working days.
You will be informed of the exchange status after review.
Step 3
If approved, our team will arrange the exchange process.
Exchange arrangements will only proceed after approval has been provided.
4. Can I change my delivery address after placing an order?
Customers are responsible for ensuring all delivery information is correct before completing payment.
Once an order has been confirmed and processed, we are unable to change the delivery address.
Dale & Cecil Malaysia is not responsible for:
- Failed deliveries;
- Delays;
- Additional charges;
caused by incorrect delivery information provided by customers.
Payment
1. What payment methods do you accept?
We accept:
- Credit/Debit Cards;
- Online Banking (FPX);
- GrabPay;
- Apple Pay.
Orders without successful payment confirmation within 24 hours may be automatically cancelled.
Once an order has been processed, cancellation and refund requests will not be accepted unless applicable under our exchange policy.
2. How long does payment verification take?
Please allow up to 24 hours for payment verification.
Payment verification will only be processed during working days.
3. What if I cannot complete payment within 24 hours?
Please contact us at:
Email: [email protected]
Our team will assist you accordingly.
Account
1. My account is not working. What should I do?
Please email us with the subject:
Account Activation –
Our team will assist you with activating your Dale & Cecil Online account.
Email: [email protected]
Subscription Service
1. How does the Dale & Cecil Subscription Plan work?
The Dale & Cecil Subscription Plan allows customers to enjoy automated recurring purchases for selected products.
By subscribing, customers agree that recurring orders and payments will be processed according to the subscription schedule selected during registration.
The subscription will continue automatically until cancelled.
2. When will I be charged?
Payment will be automatically processed according to your subscription renewal date.
Customers are responsible for ensuring that their payment method remains valid and active.
3. Are there subscription fees?
No.
There are no additional sign-up fees for the Dale & Cecil Subscription Plan.
4. Can I cancel my subscription?
Yes, customers may cancel their subscription before the next renewal date.
Orders that have already been processed, packed, or shipped cannot be cancelled, refunded, or exchanged.
5. Can I change my subscription product?
No.
To change your product selection, you will need to cancel your existing subscription and create a new subscription plan.
6. Can I choose weekly or quarterly delivery?
Currently, Dale & Cecil Subscription Plan only offers monthly subscription options.
Promotions & Discount Codes
1. Can I combine promotions, vouchers, or discount codes?
Promotions, vouchers, and discount codes cannot be combined unless otherwise stated.
All promotions are subject to availability and validity period.
Dale & Cecil Malaysia reserves the right to modify, extend, or cancel promotions without prior notice.
Product Information
1. How do I know if a product is suitable for me?
Customers are advised to review:
- Product ingredients;
- Nutritional information;
- Allergen information;
- Usage instructions;
before purchase.
Customers with specific dietary requirements, allergies, or health concerns should consult a healthcare professional before consuming any product.
Dale & Cecil Malaysia shall not be responsible for any adverse effects caused by improper usage or failure to review product information before purchase.
MIWACLUB
For MIWACLUB related FAQs, please refer to:
