Effective Date: 27 Feb 2023
Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using the shop.daleandcecil.com.my website (the ‘Service’) operated by Nutriscience Global Sdn Bhd (1320082-U) (‘us’, ‘we’, or ‘our’).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Nutriscience Global Sdn Bhd. Nutriscience Global Sdn Bhd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Nutriscience Sdn Bhd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service Changes.
Prices quoted are subject to change without notice. Taxes will be charged as applicable. Additional surcharges may be applied for expedited delivery.
Dale & Cecil Online Direct Store may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details.
To place an order, follow the instructions on the ordering pages of the website. You are able to amend or correct errors on your order up to the point at which you click on the “Place Order” button on the “Payment Method” page.
You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed.
A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.
You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary and an invoice.
All orders can be canceled before they are fulfilled. Upon cancellation of order, any refund will be credited as store credit to the customer’s account at jobbienutbutter.com and can be used for next purchase. Refunds to credit card or cash are not available. No refund for cancellation once the order is fulfilled.
All illustrations and descriptions displayed on shop.daleandcecil.com.my website or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Nutriscience Global Sdn Bhd reserves the right to replace these items of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice.
Allergies and Special Dietary Requirements
All of our products are not added with lactose, dairy, gluten and soy. However, please be aware that our products are manufactured in a facility that processes other products which may contain soy, dairy, wheat, tree nuts, shellfish, fish, peanuts and eggs and may contain traces of all of the above. Nutriscience Global Sdn Bhd will not be held responsible for anyone suffering from food allergies. Kindly consult your doctor before purchasing our products if you are suffering from food allergies.
Our products are to be delivered to you at a requested address. We do delivery within Malaysia only. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.
Nutriscience Global Sdn Bhd would not be held liable for any damage that is rendered to our products at the advised destination once the products have been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If a product is found damaged upon receiving, the customer should not accept the parcel and immediately return to the courier representative. Once the products have been delivered and signed for, Nutriscience Global Sdn Bhd is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
We take all complaints very seriously. If you experience any problem with our products, complaints must be made within  hours upon receiving the products.
Exchange and Returns
Exchanges are allowed within 3 working days if the product delivered is incorrect or damaged. We do not accept returns of products. All products are non-refundable.
Requests for exchange for products purchased through Dale & Cecil Online Direct Store must be made by emailing to [email protected]. Exchanges will only be accepted for full, unopened box or cans, with at least 6 months of expiry date remaining.
Requests to exchange a product must be pre-authorized before the product is returned to ensure exchange is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount.
Dale & Cecil products that were purchased from a retail store cannot be exchanged through Dale & Cecil Online Direct Store.
Dale & Cecil Online Direct Store orders are delivered using courier (J&T Express). All orders over RM400* qualify for a RM10 shipping fee deduction and normally arrive in 4-6 business days. *Offer valid after all discounts have been applied. Expedited (express) delivery with expected delivery in 1-2 business days is not currently available.
Orders can be delivered to locations within Malaysia.
Damaged item during shipment
Nutriscience Global Sdn Bhd would not be held liable for any damage that is rendered to our products at the advised destination once the products have been delivered. The customer is responsible to check that they receive the products in good conditions upon delivery. If a product is found damaged upon receiving, the customer should not accept the parcel and immediately return to the courier representative. Once the products have been delivered and signed for, Nutriscience Global Sdn Bhd is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customers may make their own claim with the respective courier company.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Your Dale & Cecil subscription plan has a fixed cost, which will be charged to you through a Monthly Fee. The Monthly Fee is a fixed fee, which varies depending on the subscription plan you select. The first Monthly Fee will be payable at the time you sign up to the Dale & Cecil subscription plan. The Monthly Fee is to be paid by credit card. The subsequent Monthly Fees will be payable every month on the same day of the month as when your subscription was activated.
To ensure that your credit card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
If you wish to terminate your subscription, you may do so by accessing your my account/my subscriptions section on www.shop.daleandcecil.com.my or by contacting our Customer Relationship Centre at +6016-7019939. You will not be entitled to a refund for any Monthly Fees already paid at the date of termination.
If you fail to pay the Monthly Fee when due, Dale & Cecil’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current months. Dale & Cecil Malaysia will freeze access to your Dale & Cecil Online Direct Store account after two failed monthly payments until such payment is made. Your subscription will hence be terminated.
Nutriscience Global Sdn Bhd reserves the right to change the subscription terms and conditions from time to time and at our sole discretion. Should that be the case, we will provide adequate notification to subscribers affected by any such change.
If you have any questions about this Term of Services on our websites, please contact us:
Nutriscience Global Sdn Bhd.
No.13, Jalan Ekoperniagaan 2/3, Taman Ekoperniagaan 81100 Johor Bahru, Johor, Malaysia.
Telephone No.: +6016 701 9939
E-mail address: [email protected]