Effective Date: 10 July 2026

Welcome to Dale & Cecil Malaysia. By accessing and purchasing products from our website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before placing your order.

1. General Terms

1.1 These Terms & Conditions govern all purchases made through Dale & Cecil Malaysia’s official ecommerce website.

1.2 By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1.3 Dale & Cecil Malaysia reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. The latest version published on our website shall apply to all purchases.

2. Product Information

2.1 We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.

2.2 Product colours, packaging, and appearance may vary slightly from the images shown due to photography, lighting, screen settings, or packaging updates.

2.3 All product information provided on this website is for general reference only and does not replace professional medical advice.

2.4 Customers are responsible for checking product ingredients, suitability, and potential allergens before purchase.

3. Orders & Payment

3.1 All orders placed through our website are subject to product availability and confirmation of payment.

3.2 An order confirmation email or notification does not constitute acceptance of the order. Dale & Cecil Malaysia reserves the right to cancel or reject any order due to reasons including, but not limited to:

• Incorrect pricing information;
• Payment issues;
• Product availability;
• Suspected fraudulent transactions.

3.3 Payment must be completed before order processing begins.

3.4 Prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.

3.5 Dale & Cecil Malaysia reserves the right to revise product prices, promotions, and offers at any time without prior notice.

4. Shipping & Delivery

4.1 Orders will only be processed after successful payment verification.

4.2 Delivery timelines provided are estimates only and may vary due to:

• Courier delays;
• Public holidays;
• Weather conditions;
• Customs clearance;
• Unforeseen circumstances.

4.3 Dale & Cecil Malaysia shall not be responsible for delays caused by courier companies or third-party logistics providers.

4.4 Customers are responsible for providing accurate delivery information. Any additional costs caused by incorrect address details, failed delivery attempts, or reshipping requests shall be borne by the customer.

5. International Orders

5.1 International customers are responsible for ensuring that purchased products are allowed to be imported into their respective countries.

5.2 Customers are responsible for all customs duties, import taxes, clearance fees, or additional charges imposed by the destination country.

5.3 Dale & Cecil Malaysia does not guarantee successful customs clearance in any destination country.

5.4 For international orders, customers acknowledge and accept that:

• No return or exchange will be provided due to customs restrictions, import regulations, or customer refusal to receive the parcel.
• Dale & Cecil Malaysia is not responsible for loss, delay, damage, or confiscation caused during international transit or customs processing.
• Customers assume full responsibility for international shipping risks.

6. Return, Refund & Exchange Policy

6.1 All products sold by Dale & Cecil Malaysia are non-refundable and cannot be returned.

6.2 We do not accept returns due to:

• Change of mind;
• Incorrect product selection;
• Unsuitable personal preference;
• Product taste preference;
• Allergic reactions due to customer’s failure to check ingredients before purchase.

6.3 Exchanges are only allowed under the following circumstances:

• Wrong product received; or

• Product received is damaged upon delivery (excluding international orders).

For international orders, customers acknowledge and accept that any damage, loss, or issues occurring during transit are at the customer’s own responsibility and risk. Dale & Cecil Malaysia shall not be responsible for any damage caused by international shipping, courier handling, customs procedures, or third-party logistics providers.

6.4 Exchange requests must be submitted within 3 working days from the date the parcel is received.

6.5 Customers must provide:

• Order number;
• Photos/videos showing the issue;
• Product packaging condition;
• Proof of delivery.

6.6 Products must remain unopened, unused, and in original packaging for exchange consideration.

6.7 Dale & Cecil Malaysia reserves the right to reject exchange requests if:

• The request is submitted after the stated period;
• The product has been opened or used;
• Damage is caused by customer handling;
• Insufficient evidence is provided.

6.8 For international orders, no return or exchange will be provided for damage, loss, or issues occurring during transit. Customers acknowledge that international shipping is undertaken at their own responsibility and risk.

7. Subscription Order Service

7.1 Dale & Cecil Malaysia may provide subscription order services for selected products.

7.2 By subscribing, customers authorise Dale & Cecil Malaysia to process recurring orders according to the selected subscription schedule.

7.3 Customers are responsible for ensuring that their:

• Delivery address;
• Contact details;
• Payment information;

remain accurate and updated.

7.4 Subscription charges will be processed according to the agreed subscription frequency.

7.5 Customers may request cancellation or modification of their subscription before the next scheduled processing date.

7.6 Orders that have already been processed, packed, or shipped cannot be cancelled, refunded, or exchanged.

7.7 Subscription promotions, discounts, and benefits may be changed or discontinued at Dale & Cecil Malaysia’s discretion.

8. Promotions & Discount Codes

8.1 All promotions, vouchers, discount codes, and special offers are subject to their respective terms and validity periods.

8.2 Promotions cannot be exchanged for cash and cannot be combined unless otherwise stated.

8.3 Dale & Cecil Malaysia reserves the right to modify, extend, or cancel promotions without prior notice.

8.4 Promotional offers are subject to product availability.

9. Customer Responsibility

9.1 Customers are responsible for ensuring that purchased products are suitable for their personal needs.

9.2 Customers should carefully review:

• Product ingredients;
• Nutritional information;
• Usage instructions;
• Allergen information.

9.3 Dale & Cecil Malaysia shall not be responsible for any adverse effects caused by improper usage, incorrect consumption, or failure to review product information.

10. Intellectual Property

10.1 All content on this website, including but not limited to:

• Logos;
• Brand names;
• Images;
• Product descriptions;
• Marketing materials;

belongs to Dale & Cecil Malaysia or its authorised owners.

10.2 No content may be copied, reproduced, modified, or used without prior written permission.

11. Privacy & Personal Data

11.1 Customer information collected during purchase will be handled according to applicable personal data protection regulations.

11.2 Information collected may be used for:

• Order processing;
• Delivery arrangements;
• Customer service;
• Marketing communication (where applicable).

11.3 Dale & Cecil Malaysia will take reasonable measures to protect customer information.

12. Limitation of Liability

12.1 Dale & Cecil Malaysia shall not be liable for:

• Delays caused by third-party service providers;
• Incorrect customer information provided during checkout;
• Product misuse;
• Circumstances beyond our reasonable control.

12.2 Our liability shall be limited to the value of the product purchased from our website.

13. Contact Us

For any enquiries regarding orders, products, or customer support, please contact:

Dale & Cecil Malaysia
Email: [email protected]
Contact: +60 16 701 9939

By placing an order through Dale & Cecil Malaysia’s website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.